Privacy Policy – 3patti ok

This Privacy Policy applies to the 3patti ok online gaming platform, accessible via the website at 3pattiok.win and through the official 3patti ok Android and iOS applications. When this policy refers to "3patti ok", "we", "us" or "our", it means the operator of this platform.

3patti ok is an online gaming and entertainment platform built specifically for Pakistani players. All services are delivered in Pakistani Rupees (PKR), and the platform's payment integrations — JazzCash, Easypaisa, Raast, bank transfer and mobile wallets — are designed around how Pakistani players actually manage their money.

This Privacy Policy explains our practices with respect to the personal data we collect from players and visitors who use the platform. It should be read alongside our Terms and Conditions and our Responsible Gaming page.

By registering an account or using the 3patti ok platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described below.

The personal information we collect falls into several categories depending on how you interact with the platform:

Account registration data: When you create a 3patti ok account, we collect your full legal name, date of birth, email address, mobile phone number, and a password (stored as a hashed value — never in plain text). This information is necessary to create and maintain your account.

Identity verification data: To comply with Know Your Customer (KYC) requirements and to process withdrawals, we may request a copy of a valid government-issued identity document — such as a CNIC (Computerised National Identity Card) — and proof of ownership of the payment method being used. This data is used solely for verification purposes.

Account activity data: We record your deposit history, withdrawal history, game session data, bonus usage and general platform activity. This is necessary to operate your account correctly, resolve disputes, and detect unusual or potentially harmful activity.

Device and technical data: When you access the platform — through the website or the app — we automatically collect certain technical information including your IP address, device type, operating system version, browser or app version, and session timestamps. This data is used for security monitoring, fraud prevention and platform performance optimisation.

Communications data: If you contact our support team via live chat or email, we retain records of that communication. This is necessary to track the history of your query and provide consistent support over time.

Every piece of personal data we collect has a specific, legitimate purpose. The table below maps the main data types to the reason we hold them:

We do not use your personal data for automated decision-making that produces legal or significant effects on you without human review. Where automated checks are used — for example, duplicate account detection — flagged cases are reviewed by a member of the trust and safety team before any account action is taken.

All financial transactions on 3patti ok are processed in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer, debit card or a supported mobile wallet, the transaction is processed through the relevant payment provider's own secure infrastructure.

3patti ok does not store your full payment card numbers, JazzCash PINs, Easypaisa account passwords, or any other sensitive payment authentication credentials on its own servers. What we do retain is a record of the transaction — the amount, the payment method type, the date and the transaction reference — for the purpose of maintaining accurate account records and resolving any payment queries.

Payment providers such as JazzCash and Easypaisa are independent data controllers in respect of the data they handle on their own platforms. Their own privacy policies govern how they process your information. 3patti ok shares only the minimum information necessary with payment providers to facilitate a specific transaction.

3patti ok uses cookies and similar tracking technologies on the website and within the app to keep the platform functioning correctly and to understand how players use it. Here is a plain-English breakdown of the cookie types in use:

• Essential cookies: Required for core platform functions — keeping you logged in, remembering your session, and ensuring the cashier and game lobby work correctly. These cannot be disabled without breaking basic platform functionality.
• Analytics cookies: Used to understand aggregate player behaviour — which pages are visited, which games are opened most, where players drop off. This data is anonymised and used only to improve the platform experience. No individual profiles are built from analytics data.
• Preference cookies: Remember settings you have chosen — such as language or display preferences — so you do not have to reconfigure them every visit.
• Security cookies: Help detect and block suspicious activity, including bot traffic, credential stuffing attempts and duplicate session anomalies.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using 3patti ok, though some personalisation features may be affected. The platform does not currently use third-party advertising cookies or behavioural targeting cookies.

3patti ok does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. Your data is shared externally only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and other payment partners receive only the transaction data required to process a specific deposit or withdrawal on your behalf.
• Identity verification providers: Where a third-party KYC service is used to verify identity documents, that provider receives only the specific document and data required for that check. KYC providers are contractually bound to process data only for the purposes we specify.
• Game content providers: Third-party game studios whose titles appear in the 3patti ok lobby may receive anonymised session data necessary to run their games correctly. They do not receive your name, contact details or financial data.
• Legal and regulatory obligations: We may disclose personal data if required to do so by a valid legal order or to prevent or investigate fraud, money laundering or other serious unlawful activity. We will only go beyond the minimum required by any such obligation where there is a compelling reason to do so.
• Platform infrastructure providers: Cloud hosting, security monitoring and customer support tooling providers who process data on our behalf are bound by strict data processing agreements and may not use your data for their own purposes.

Any third party that receives personal data from 3patti ok is required, by contract, to maintain appropriate security standards and to process the data only for the specific purpose for which it was shared.

3patti ok retains personal data for as long as it is needed to fulfil the purpose for which it was collected, or as required to comply with applicable legal obligations. The general retention periods we apply are:

• Active account data: Retained for the full duration of your account relationship with 3patti ok, plus a period of up to 5 years following account closure to meet anti-money-laundering and fraud prevention requirements.
• Transaction and financial records: Retained for a minimum of 5 years following the transaction date, in line with standard financial record-keeping expectations.
• Identity verification documents: Retained for a period sufficient to meet KYC obligations. Documents are securely deleted once the retention period expires and there is no active legal or regulatory reason to hold them further.
• Support communications: Retained for up to 2 years following the resolution of the relevant query, unless there is a live dispute or legal matter that requires them to be retained longer.
• Analytics and technical data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual. Raw technical logs are typically retained for 90 days.

When data reaches the end of its retention period and there is no legitimate reason to hold it further, it is securely deleted or irreversibly anonymised.

Protecting your personal data and account security is a core operational priority at 3patti ok. The security measures in place include:

• Encryption in transit: All data transmitted between your device and the 3patti ok platform is encrypted using TLS (Transport Layer Security). This applies to the website, the Android app and the iOS app.
• Encryption at rest: Sensitive personal data stored in our systems — including identity documents and account data — is encrypted at rest using industry-standard algorithms.
• Password hashing: Account passwords are never stored in plain text. They are hashed using a strong one-way algorithm. Even 3patti ok staff cannot see your password — only a reset flow can change it.
• Access controls: Internal access to personal data is role-based. Only team members with a genuine operational need — support agents, payments team, trust and safety — can access relevant player data, and all access is logged.
• Fraud and anomaly monitoring: Automated systems monitor platform activity continuously for signs of account compromise, unusual login patterns, and suspicious transaction behaviour. Flagged activity triggers a manual review process.

While we take all reasonable and practical steps to protect your data, no platform can guarantee absolute security against every possible threat. You also play a role in keeping your account secure — use a strong unique password, do not share your login credentials, and contact support immediately if you suspect your account has been accessed without your permission.

As a 3patti ok player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team with your account details and a clear description of your request.

3patti ok is strictly an adult platform. No person under the age of 18 may register an account, deposit funds, or participate in any game or betting activity on the platform. This is a firm requirement and is enforced through age verification during the registration process and as part of the withdrawal KYC process.

We do not knowingly collect or retain personal data belonging to anyone under the age of 18. If we become aware that an account has been registered by a minor, the account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions, and all personal data associated with the account will be securely deleted.

If you are a parent or guardian and believe a minor has registered on 3patti ok using false age information, please contact our support team immediately. We take these reports seriously and will investigate and act quickly.

3patti ok may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the payment methods supported, or to stay current with applicable data protection best practices. When significant changes are made, registered players will be notified via the email address associated with their account before the updated policy takes effect.

Minor clarifications or formatting changes may be made without advance notice. The "Last updated" date shown at the top of this page reflects the most recent version. We encourage you to check this page periodically so you are always aware of how your data is being handled.

Continued use of the 3patti ok platform following notification of an updated Privacy Policy constitutes your acceptance of the revised version. If you do not agree with changes to this policy, you may close your account before the changes take effect by contacting our support team.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please reach out to the 3patti ok support team. We are available around the clock and will respond to privacy-related requests as a priority.

When submitting a data rights request, please include your registered email address and a clear description of your request so we can locate your account and process the request correctly. We aim to respond to all privacy queries within 5 business days.